If your recurring donations are not updating from Pledged to Closed Won it is typically one of two issues.


a) The payment method failed

b) An error prevented updating the donation record

c) The iATS scheduled job didn't run


If it's just a single recurring donation then it's possible there's a problem with the payment for that donor. From within iATS you can find the Customer and see the past charges.


i) Login to your iats payments customer portal


ii) select Customer Database

iii) Search for the recurring donor by name

iv) Click the edit icon for the donor

v) You can scroll to the bottom and view the last 10 transactions.

vi) Further questions about declined transactions can be directed to iATS Payments here https://home.iatspayments.com/contact-us/