When a recurring donation processes through Stripe but the date, amount or recurring donation record don't match, fundraisingManager will create the data but will name it "Unmatched" so you know some investigation is required. To fix these donations follow these steps:
- In Salesforce go to the unmatched opportunity, go to the payment, then the related Transaction record
- Within the transaction record copy the charge ID
- Search the charge ID in Stripe to find the recurring donor
- In Salesforce update the Recurring Donation link on the unmatched opportunity
- Rename the opportunity to the appropriate date
- Delete the pledged opportunity under the recurring donation
The pledged opportunity is deleted as it is redundant and replaced with the renamed unmatched opportunity.